RETURN POLICY

PLEASE CONTACT ERRO AT INFO@ERRONEWYORK.COM BEFORE RETURNING ANY ITEMS.

WE ACCEPT RETURNS AND EXCHANGES WITHIN 14 DAYS OF DELIVERY, FOR UNWORN AND UNWASHED MERCHANDISE WITH ORIGINAL TAGS ATTACHED. CLIENTS ARE RESPONSIBLE FOR RETURN SHIPPING CHARGES. IF THERE WAS A MISTAKE ON THE PART OF ERRO, CLIENT WILL BE REIMBURSED SHIPPING CHARGES.

FULL PRICE ITEMS WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD, MINUS ANY SHIPPING COSTS INVOLVED.

SALE ITEMS ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT ONLY.

RETURNING A PACKAGE

IF A RETURNED ITEM IS SHIPPED INTERNATIONAL, PLEASE CLEARLY MARK THE PACKAGE 'RETURNED GOODS', TO AVOID ANY CUSTOMS CHARGES. ERRO IS NOT RESPONSIBLE FOR ANY RETURN CUSTOMS CHARGES MADE. ANY CHARGES INCURRED ARE THE RESPONSIBILITY OF THE CUSTOMER.

EXCHANGES

IF YOU WANT TO SWITCH TO ANOTHER SIZE OF THE SAME PRODUCT, E-MAIL US, PROVIDE YOUR CUSTOMER INFORMATION AND TELL US YOU WILL SEND BACK THE PRODUCT AND THE SIZE YOU WISH TO RECEIVE IN EXCHANGE. IF YOU WANT TO SWITCH TO ANOTHER PRODUCT, RETURN THE PRODUCT YOU HAVE RECEIVED, AND SEND US AND E-MAIL TELLING US WHICH PRODUCT YOU WANT INSTEAD.

TRANSPORT DAMAGES
IF THE PRODUCT IS LOST OR YOU, UPON RECEIVING, NOTICE THAT THE ITEM HAS BEEN DAMAGED DURING TRANSPORT, PLEASE CONTACT US.

UNCLAIMED PACKAGES

FOR PACKAGES THAT ARE NOT CASHED AT YOUR POST OFFICE, ERRO RESERVES THE RIGHT TO CHARGE YOU A HANDLING FEE TO COVER RETURN SHIPPING COSTS.

 

FOR ALL QUESTIONS CONTACT US AT INFO@ERRONEWYORK.COM